Version: 6 October 2026
These terms apply to sales of machines, equipment, components, consumables, software and services by MQ EUROPE BV through artisjet-printers.eu and its quotations. They distinguish business customers (B2B) from consumers (B2C).
1. Seller and scope
MQ EUROPE BV, Arnould Nobelstraat 30, box 0405, 3000 Leuven, Belgium. Company/VAT number: BE 0883.002.183. Contact for orders, complaints and withdrawal: info@artisjet-printers.eu; telephone: +31 30 808 02 73.
A consumer is a natural person acting for purposes outside their trade, business, craft or profession. Other customers act as business customers. The actual purpose of the purchase determines the applicable status; an invoice or a declaration alone cannot remove mandatory consumer rights.
These terms apply when made available to the customer before the contract and validly accepted. Agreed specific conditions prevail, subject to mandatory law. The version applicable when the order is concluded remains applicable to that order; later amendments have no retroactive effect. The four language versions have the same scope. Any ambiguity in a consumer contract is interpreted in the consumer’s favour.
2. Intellectual property
Trademarks, plans, documentation and software remain the property of their respective rights holders. Purchase grants the rights of use included in the order and applicable licences, without transferring intellectual property. Mandatory statutory rights remain unaffected.
3. Orders and specifications
The quotation, product description and order confirmation identify the agreed products, essential specifications and included services. Installation, training and on-site support are included only where expressly stated. An automatic acknowledgement of an order is not, by itself, acceptance; acceptance is communicated by MQ EUROPE BV. Any payment received for an order that is not accepted is refunded promptly.
Changes to the products, price or delivery terms require agreement. Illustrations are indicative, but descriptions, agreed specifications and legally binding statements about conformity remain binding. No substitution or material change is imposed without the customer’s consent.
4. Prices and taxes
Prices are in euros unless another currency is expressly agreed. Business quotations may state prices excluding VAT, clearly identified as such. Consumers must be informed, before ordering, of the total price including applicable VAT, delivery and other mandatory charges, or their calculation where they cannot reasonably be determined in advance. Optional charges require express agreement.
Unless a different validity period is stated, quotations are valid for one month. Once accepted, the price cannot be increased unilaterally. Intra-Community supplies and exports receive the VAT treatment required by the applicable rules and supporting evidence; providing a VAT number alone does not guarantee exemption. Any import duties and import VAT payable by the customer must be identified before the order.
5. Payment and retention of title
Payment is due in advance unless the quotation or order confirmation provides otherwise. Use the payment methods and account details stated on the order or invoice. Goods remain the seller’s property until their price has been paid in full, to the extent permitted by law. Recovery of goods must follow lawful procedures and does not alter the rules on transfer of risk.
B2B: late payment is governed by the Belgian Act of 2 August 2002 on combating late payment in commercial transactions. Statutory interest and recovery costs may be claimed when the legal conditions are met. Suspension of performance must be proportionate and comply with applicable notice requirements.
B2C: recovery of unpaid amounts is subject to Book XIX of the Belgian Code of Economic Law, including a free first reminder and the statutory waiting period of at least 14 calendar days. Any interest or compensation requires a valid contractual basis and compliance with statutory limits. These terms do not impose a flat-rate consumer late-payment penalty. Statutory rights to contest an invoice or withhold payment remain unaffected.
6. Delivery and transfer of risk
The place and delivery period are stated in the order confirmation. Unless another period is agreed, consumer goods are delivered without undue delay and within 30 days of conclusion of the contract. If delivery is delayed, the customer retains the remedies provided by law, including termination after an appropriate additional period or immediately where legally permitted. Payments for a validly terminated undelivered order are refunded without undue delay.
For consumers, risk passes when the consumer or their designated third party, other than the carrier, takes physical possession. The statutory exception applies if the consumer independently appoints a carrier not offered by the seller. For business customers, risk passes at delivery to the agreed place unless a specific delivery term is expressly agreed. There is no general exclusion of the seller’s responsibility for transport damage.
Deliveries normally take place on working days. Invoices are supplied using the agreed contact details and the electronic invoicing format required by applicable law.
7. Transport, packaging and installation
Standard packaging is included unless stated otherwise before the order. Delivery, unloading and installation arrangements and costs are specified in the quotation or checkout. Unless otherwise agreed, machines over 25 kg are delivered at street level to a location accessible to the delivery vehicle; the customer arranges onward movement and prepares the installation area. These arrangements must be disclosed before the order.
Keep suitable protective packaging where possible. Original packaging is recommended for transport but is not a condition of statutory consumer rights. Packaging and equipment must be handled and recycled in accordance with applicable environmental rules, without transferring the seller’s statutory obligations to the customer.
8. Inspection and reporting problems
Check the delivery and report visible damage or missing items as soon as reasonably possible, ideally within 24 hours, with photographs where available. This practical request is not a forfeiture deadline and does not remove rights concerning hidden defects, conformity or withdrawal. Signing a delivery note or using the product does not automatically waive those rights.
Additional acceptance tests and their costs must be agreed in advance. Cosmetic defects are not automatically accepted merely because the machine operates.
9. Business returns and cancellation
In this section and in section 11, “Seller” means MQ EUROPE BV, “Buyer” means the customer and “Supply” means the machines, components, equipment, systems and services supplied.
9.1. Under no circumstances will the Seller accept returns of goods without prior agreement with the Buyer. The Buyer has 24 hours from receipt of the Supply to notify the Seller of its intention to return the goods and the reason, and to agree with the Seller, where applicable, the return procedure. In any case, claims by the Buyer against the Seller must be made in writing and in a verifiable manner.
9.2. Returns or shipments of goods to the Seller’s premises, whether for credit, replacement or repair, must always be made carriage paid.
9.3. In the event of a return due to an ordering error or other causes not attributable to the Seller, 15% of the net value of the returned goods will be charged as a contribution to inspection and reconditioning costs. Consumables cannot be returned.
9.4. The Seller will not accept returns of goods that have been unsealed from their original packaging, used, fitted to other equipment or installations, or dismantled by anyone other than the Seller.
9.5. The Seller will not accept returns of products designed or manufactured specifically for the order.
9.6. The Seller is not responsible for incidents or breakdowns of the machines caused by problems in the electrical supply. A voltage regulator is essential for their use. In the event of a breakdown due to electrical causes, the Buyer must notify its insurer and waives any claim for compensation for damage to goods or persons. The Buyer must hold insurance.
9.7. For the full operation of the machines supplied, sufficient space appropriate to the dimensions of the machine should be provided. The Seller will in no case accept returns or collect heavy machines such as printers, laser cutters or laminators of more than 15 kg, or special made-to-measure orders.
9.8. Returns will not be accepted in the event of an incident during transport such as scratches or damage that do not interfere with the proper functioning of the machine. In this case repairs will be carried out at the Buyer’s premises.
9.9. Returns of software, or of unsealed ink cartridges or bottles, will not be accepted, in order to prevent fraudulent copying or misuse. Consumables such as blades, inks or rollers, cleaning stations, dampers, disc burners, printheads, parts in contact with the ink, tubes, heating elements, filaments, etc. are exempt from warranty because of their wear through use of the machines.
9.10. The Supply to professionals, companies or individuals who use the goods in their professional or commercial activity grants the Buyer no unilateral right of withdrawal. The professional Buyer has no right to withdraw from or cancel the sale if the order is in progress and the Seller is performing it. If the Buyer notifies, before delivery, that it no longer wants the goods and the Seller accepts the cancellation, the Seller is entitled to claim a penalty for costs, damages and losses. The penalty for costs will be 20% of the total purchase amount, unless the Seller can prove a higher amount in damages.
10. Consumer right of withdrawal
For distance or off-premises contracts, consumers may withdraw without giving a reason within 14 calendar days. For goods, the period starts on the day after physical receipt by the consumer or a designated third party other than the carrier; for several goods ordered together and delivered separately, it starts after receipt of the last item. For services and digital content not supplied on a tangible medium, it starts on the day after conclusion of the contract. Any statutory extension for missing withdrawal information applies.
Notify MQ EUROPE BV at the postal or email address in section 1 by an unequivocal statement before the period expires. You may use the model form below, but this is optional. No prior authorisation, explanation or return reference is required to exercise this right.
Send back the goods to the address in section 1, or another address agreed with us, within 14 days after notifying withdrawal, unless we offer to collect them. Contact us to arrange safe transport of heavy equipment; this does not suspend or restrict your rights. You bear direct return costs only where informed beforehand. For goods that cannot normally be returned by post, their return cost or a reasonable estimate must be disclosed before the contract; otherwise that cost is borne by us.
We refund all payments, including the least expensive standard delivery offered, within 14 days of being informed of withdrawal. Additional costs for a more expensive delivery option chosen by you are not refunded. Refunds use the original payment method unless you expressly agree otherwise without fees. Unless we offer collection, we may withhold the refund until we receive the goods or evidence of their dispatch, whichever occurs first.
You may inspect goods as necessary to establish their nature, characteristics and functioning. Only diminished value caused by handling beyond that may be charged under the statutory conditions. Opening packaging does not in itself remove the right of withdrawal. No automatic 15% or 20% charge applies to consumer withdrawal.
Statutory exceptions include genuinely personalised goods, sealed software on a tangible medium unsealed after delivery, and goods inseparably mixed after delivery. A standard machine ordered from a supplier, its weight, or the description “consumable” does not in itself create an exception. Services lose the right only after full performance with the required prior express consent and acknowledgement. For paid digital content supplied without a tangible medium, early supply requires prior express consent, acknowledgement of loss of the right and the required confirmation. For services expressly requested during the withdrawal period, only the legally permitted proportionate amount for work already performed is payable on withdrawal.
11. Warranties and after-sales service
11.1. Unless expressly agreed otherwise in the offer or order acceptance, the Seller warrants the products it has supplied against defects in materials, manufacture or assembly for a period of one year from the date of receipt for Buyers carrying out a productive or commercial activity, and for a period of two years for end consumers, except under special conditions.
11.2. The warranty in 11.1 consists of the repair or replacement (at the Seller’s choice) of the elements recognised as defective, whether through defects of material, manufacture or assembly. Repairs are understood to be carried out in the Seller’s workshops; dismantling, packing, loading, transport, customs, fees, etc. arising from sending the defective material to the Seller’s workshops and its subsequent delivery to the Buyer are for the Buyer’s account. However, it may be agreed with the Buyer that repairs and replacements of the defective element are carried out at the Buyer’s premises, subject to prior acceptance of a quotation for travel and labour.
11.3. The repair or replacement of a defective element does not change the start date of the warranty period of the Supply as a whole, which is that stated in 11.1. However, the repaired or replaced element will have a one-year warranty from the date of its repair or replacement.
11.4. Where the warranty in 11.2 consists of a replacement which, owing to urgency, must be immediate, the Buyer undertakes to return the defective part or element within no more than 7 days from the date of delivery of the new part or element. If the replaced part is not returned, the part sent will be invoiced and the Buyer will be obliged to pay its price.
11.5. This warranty is only valid and in force in the country in which the goods were purchased, provided the Seller intended the goods for sale in that country. However, where the goods were purchased in a Member State of the European Union, this warranty is also valid.
11.6. The Seller’s obligation regarding its products under warranty is limited to the replacement of parts or their repair, at its discretion, at the Seller’s premises or those of an agent or distributor authorised by the Seller. Where parts must be replaced at the customer’s premises, this will be done subject to prior acceptance of a quotation for travel and labour.
11.7. The Seller will in no case be responsible for repairs carried out by persons outside its organisation. The Seller is not responsible for the final finish produced by the machine, such as stains, drips or print quality, which is the responsibility of the technician hired.
11.8. Products and accessories that must be assembled, configured and handled by the buyer are not covered by this warranty. Damage or defects are likewise excluded from the warranty and from repair at no cost to the Buyer where they are: a) due to normal wear through use of the equipment; b) caused by inadequate storage or maintenance, erroneous or negligent handling, abusive use, use of unsuitable liquids and gases, or unsuitable ink, flow or pressure, defective assembly, or variations in the quality of the electrical supply (voltage, frequency, disturbances, etc.); c) breakage of the printhead and other consumables; d) modifications made to the Supply without the Seller’s approval, installations made or subsequently modified without following the technical instructions of the product and, in general, any cause not attributable to the Seller.
11.9. The warranty will likewise be considered expired if, where commissioning of the Supply with the assistance of the Seller’s personnel was agreed, the Supply is put into operation without that assistance or if, in the event of a breakdown, no measures are taken to mitigate the damage.
11.10. Notwithstanding the foregoing provisions of this section, the Seller will in no case be liable for defects in the equipment and materials supplied for a period longer than 1 year for professionals and traders and 2 years for end consumers, counted from the start of the period stated in 11.1, except under special conditions.
11.11. Consumables such as blades, inks or rollers, cleaning stations, dampers, disc burners, printheads, parts in contact with the ink, tubes, heating elements, filaments, etc. are exempt from warranty because of their wear through use of the machines. Their replacement or repair will be the subject of the corresponding order from the Buyer and a quotation from the Seller.
12. Liability
Each party is responsible for breaches attributable to it under applicable law. For business contracts, insofar as legally permitted and without creating an unfair imbalance, compensation for ordinary negligence is limited to the price of the affected supply and excludes indirect commercial loss such as lost profit or production. These limitations do not apply to intentional misconduct, gross negligence, injury to life or physical integrity, mandatory product liability, or where they would deprive an essential obligation of its substance. They do not apply to consumers or restrict statutory remedies.
13. Export and lawful use
Both parties must comply with applicable export controls, sanctions and permit requirements. Goods must not be used for prohibited purposes, including prohibited weapons activities. Each party remains responsible for its own legal obligations; this clause does not exempt the seller from them.
14. Termination
In the event of a material breach, the other party may seek performance or terminate under applicable law, normally after written notice and a reasonable opportunity to remedy it. Immediate termination remains possible where legally justified. Settlement reflects supplies properly performed, amounts to be refunded and legally recoverable proven loss, without double recovery. Mandatory consumer delivery, withdrawal and guarantee rights take priority.
15. Force majeure
An event qualifies as force majeure only when the legal conditions are met; a supplier delay or price increase does not automatically qualify. The affected party must promptly inform the other, limit the effects and resume performance when possible. Suspension lasts only as necessary. If performance becomes permanently impossible, or a prolonged impediment justifies termination under applicable law, unperformed obligations are settled and payments for unprovided supplies refunded. Consumer statutory remedies remain available.
16. Confidentiality and personal data
Confidential information is used for performance of the contract and disclosed only where necessary or legally required. MQ EUROPE BV processes personal data for orders, delivery, invoicing, support and legal obligations in accordance with the GDPR and applicable Belgian law. Necessary service providers may receive data under appropriate safeguards. Placing an order does not constitute blanket consent to marketing.
For details and data protection rights, see our Privacy Policy or contact info@artisjet-printers.eu. Complaints may also be addressed to the competent data protection authority.
17. Belgian law, complaints and disputes
Belgian law governs the contract. Consumers retain the mandatory protection of the law of their habitual residence where applicable. For business disputes, the competent courts of Leuven have jurisdiction, subject to mandatory jurisdiction rules. Consumers retain all courts available to them under applicable law; no exclusive Leuven jurisdiction is imposed on them.
First send complaints to the contact in section 1. If no solution is reached, consumers may contact the Belgian Consumer Mediation Service, North Gate II, Boulevard du Roi Albert II 8, box 1, 1000 Brussels; contact@mediationconsommateur.be. Its admissibility rules apply. This does not prevent court proceedings.
Model withdrawal form — consumers
Complete and send this form only if you wish to withdraw from the contract.
To: MQ EUROPE BV, Arnould Nobelstraat 30, box 0405, 3000 Leuven, Belgium; info@artisjet-printers.eu.
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):
Ordered on (*) / received on (*):
Order number (if available):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if submitted on paper):
Date:
(*) Delete as appropriate.